Galvanize Therapeutics Optimizes Work for Everyone With Arena + Botable

Learn more about Arena’s integration with Botable here.

Full transcript below:

Ann McGuire

Welcome, everyone. Today, we have Deborah and Penny from Galvanize who are going to share the solution that they’ve developed with Botable, an AI company, and Arena. We also have Greg here from Botable. So, Deb and Penny from Galvanize. Greg from Botable, and Heatherly and I from Arena. Let’s start off with introductions.

Deborah, tell us about yourself, Galvanize, and your history with Arena.

Deb Sheffield

Sure. My name is Deb Sheffield. I’m with Galvanize Therapeutics. It’s a medical device company. It’s located in Redwood City, California. I’ve been with the company since the very beginning, which is about seven, eight years now. It’s a startup company focused on treating oncology applications, so generator, catheters, needles, those kinds of devices.

We’ve been using Arena for a little over four years, I believe, and my only regret is that we didn’t start with it sooner because we had a lot of catch-up to do once we got it in place.

Oh, and my position, I lead the regulatory and quality teams.

Ann McGuire

Thanks, Deb. Penny, would you like to introduce yourself and if you have anything to add about Arena at Galvanize, glad to hear it. Oh, you’re muted.

Penny Dalton

Sorry about that. Hi everyone, my name is Penny Dalton. I’m the Associate Director at Galvanize for Configuration Management and Document Control. I have known and worked in the Arena system since 2016, and I’ve actually implemented Arena in three different companies.

When I moved over to Galvanize, I’m very glad to see that Arena… Actually, consulted for Galvanize first and then became an employee implementing Arena’s quality processes and whatnot.

So, Arena is awesome. I think you all know that since you are probably customers of Arena. And so yeah, it’s been great working with the team and then now with partnering with Botable, it’s just been an awesome thing.

Ann McGuire

Sounds good. Botable. Greg, would you like to introduce yourself and your company?

Greg Waldstreicher

Sure. Greg Waldstreicher, Founder and CEO here at Botable. I’ve been working with Deb and Penny for a couple of years now and putting together this new partnership with Arena has really been great over the last couple of months.

Obviously, looking forward to hearing everyone on the call’s feedback around our solution and how we’ve implemented it with both Arena and Botable.

Two seconds on the company—founded the company back in 2018. We started off as a AI platform for contracts for large healthcare organizations and it just took one phone call from a large healthcare organization that we were working with to say, “Hey, we’ve got 3,000 policies and procedures. We really need to use your AI to be able to talk to those policies and be able to have our employees ask questions and get answers really quickly.” So from there, we have a ton of use-cases for the product and for the platform.

One of them happens to be in quality and that’s why we’re all here today.

Ann McGuire

Heatherly, for people who don’t know you, although I think everyone does, go ahead.

Heatherly Bucher

Thanks, Ann. I don’t know if I know everyone, but I’m Heatherly Bucher. I lead Alliances and Partnerships at Arena, a PTC business and I’m super excited to be here with Deb, and Penny, and Greg. We became aware of Botable through what Galvanize Therapeutics has done with Arena plus Botable, and I think I was so amazed, and the story that they told and the value of combining what Botable AI provides on top of what they’ve entrusted in Arena, that we wanted to not only put a partnership in place but tell the story and share it first with a small group of customers that we feel like have expressed the kind of needs that this meets.

And so as you may be aware, and I’m so glad you’ve all joined, you were probably invited by your account manager or your Arena success coach, and this is a very purposeful, intimate, live environment for this discussion and share, that’s a little different than what Ann and team often do on the Influencers platform because we wanted to share this conversation with you and then give you an opportunity to ask questions and then engage with us and Botable after, to really understand, does what Galvanize has done, does it resonate with you and your needs that your teams and the challenges you face.

So, excited to be here to listen as Deb and Penny and Greg share. Ann’s moderating, I’m going to run polls. And so actually one of the things I’m going to do is launch the first poll, and then let Ann kick off the panel.

Ann McGuire

All right, sounds good. Yeah, so there’s polls and Q&A, so please participate in both. So, let’s get started with Deb. As Galvanize has grown, what challenges have you encountered?

Deb Sheffield

As the company has grown, our level of documentation increases significantly. We started out as a paper-based system, and as I said, it became very challenging to ensure that we had the proper bill of materials, a PLM system. It was just unmanageable from my standpoint in a paper-based system. The generator itself has something like 3,000 components in it, and then we have several generators, and we have several disposable devices.

So, getting Arena in was really a top priority for me to ensure that we would have compliance in the builds of the materials as we moved it to contract manufacturers, as, particularly as changes and many changes come through simply because of supply chain availability alone. By getting everything into Arena, that allowed us to ensure that we weren’t as likely to have any recall issues, which was probably my very most/biggest concern.

But as we grew, we started to have, again, a lot more documents, a lot more processes. We had achieved both MDD certification, CE marking in Europe, and then we got MDR certification in Europe. Just a lot of heavy QMS burdens and regulatory burdens. And so we put all of that into Arena as well, but particularly anyone who wasn’t in the quality space really had a hard time finding documents and finding procedures.

And that’s where Botable really provided a nice solution for us because now the casual observer or user can come in there and just do simple searches to find the answers to their questions instead of constantly reaching out to the quality manager or someone else in quality. It essentially saved us a lot of time and efforts. It also was very helpful in some of our audits as well, because we were able to retrieve things a lot faster than perhaps we would’ve otherwise.

Ann McGuire

Yeah. Do you want to talk a little bit about who are the casual users? Penny, maybe. Who needs this information?

Penny, you’re muted again, but I have a feeling you’re the one that otherwise gets all those.

Penny Dalton

Sorry about that. Yes. So, it actually varies. When we started with Botable, we uploaded all of our SOPs, our work instructions, and our forms. So, most of the folks that are going through perusing SOPs, it varies from executives who may want to quickly find a certain form or a question like what’s an NMR nonconforming?

And so they would pipe that into Botable. And the way Botable views it is it gives out the first, the SOP that talks about the NMR, what an NMR is, and then of course, work instructions as well.

To other folks, like new employees that are coming in, they have all these different forms that they need to go through and they don’t remember the form numbers. So instead of going into Arena and still learning how to do the searches in Arena, they just go into Botable—that is very easy to get into either through their phone or just going through their Slack or their messaging app and just type in, let’s see, like a signature authority form, something, and would just type in some words.

So yeah, so it varies, to technicians or engineers that are looking for certain work instruction. Receiving, Botable will pick up anything and everything about receiving, from SOPs to work instructions and forms as well. So yeah, it’s been really helpful for everyone from different levels, from management on down to even interns.

Ann McGuire

Yeah. And then for either of you, you mentioned audits. How does Botable help you with audits? What was the challenge and how did it make it easier?

Deb Sheffield

Well, I think when you’re in an audit, the auditor or the inspectors is really expecting a very quick turnaround time. If you have the information in Arena and it’s connected to Botable, it’s very easy to go and search for that stuff, particularly if you’re not sure how to navigate. And that’s where it saved us a ton of time, because we would have users in front of the auditors maybe from, say operations for example, and the auditor asks for supplier files.

Now, if they had to go search that and get paper files, it takes quite a bit of time. And my experience recently is that the auditors and inspectors are very accustomed to people having everything electronic. And so the days of taking hours to retrieve records is not acceptable anymore. And in fact, the auditors that we’ve had in, if we took more than 15 minutes to find a record, they were getting antsy and they were moving on to the next thing.

So, this helped people really find things very, very quickly with a simple search, particularly when they either weren’t familiar with where records were stored or sometimes just simply flustered, I might add that it’s a very nice friend, let’s just put it that way. It’s like that extra friend that you have that can help you, pass you the stuff that you need very easily. And it’s really the combination of Arena with Botable that allows it to come together. That’s the icing.

Ann McGuire

Yeah, yeah. Well, Heatherly and I were recently at an AI event and they talked about the importance of the information that you’re doing the AI on. It’s only as intelligent as the information you put in there, and with the accurate SOPs, and… But the information is in there, it’s getting it out, it sounds like, how you’re helping.

I was curious about, you mentioned, in our past conversations, training, so how are you using Arena training and Botable together?

Deb Sheffield

Penny, you go ahead. I’ll let you answer that one.

Penny Dalton

Yes, sure. So, we used Botable. So in the past, we have notifications, Arena does have notification. So if a training, we use the Arena’s training module or training world. And within that world, there’s notifications. So of course, we’ll get emails. You’re notified when we send out a training for certain SOP or work instruction right away. And then, now I think the newest feature is that there’s more notification where you can manage it to where they would send out a few days prior and whatnot.

However, a lot of our users, and I’ve experienced this in a lot of the companies that I work with using Arena, they create this little folder that says Arena and their notifications go in there. And so in the past, before Botable came about, I actually had to give a resource, it’s a half a resource, just to go out and ping everyone and call everyone and email everyone to make sure that they make their training because we do have a very high standard for our quality objective for training, getting training completed within a certain time.

So with Botable, it’s great because I’ve removed that resource away because now Botable does it. Botable will notify 10 days, five days prior. And the nice thing about Botable is that it’s in Slack or it’s in Teams. We have it in Teams. So, everyone’s always on Teams nowadays. Email, sometimes it gets buried, but with Botable on Teams, it would automatically alert someone like myself if I have 10 days prior.

A lot of times, people will wait till they’re at the second-day mark. But when Botable notifies, a link, a hyperlink comes out for that particular training, we click on it, and then it goes straight into Arena. And that’s if we’re logged into Arena. So if you’re under SSO, you would go straight to Arena, or you need to log into Arena.

So for myself, I’m always in Arena, go straight to Arena, do my training, and then click complete, and I’m done with that training. So for me, as a manager, it makes me sleep easy at night knowing that Botable is going to be out there monitoring constantly, making sure that everyone in our organization is trained.

Ann McGuire

Yeah, that’s great. And then how about the document control? I think you told a story about name changes and how sometimes some of the documents. Yeah.

Penny Dalton

Oh, yes. Yeah. So, we recently moved from one location to the next location. And so what I needed to do is we needed to update a lot of our documentation, our SOPs, that point to the new address, especially down on the footer. So, all of our documentation have our business name or address. So the nice thing about Botable, which I had wished Arena had in the past, is that Botable will read the PDF.

So Arena will find the item in the search world, but we would have to actually go and scan through and do a search for each document if we do use the Arena search; but with Botable, we would just type in the name and then it would pick up every single record that’s associated to Botable with that particular name.

And then of course, the SOP or the item in Arena. So it was easy for us, a lot easier for us to actually use Botable to make the change, to do the changes. So when we have our projects, we would start with Botable, pick up everything that says Galvanize Inc. to Galvanize Therapeutics, for example. And then we would use that and start updating our documentation. And then at the end, we would also then do the last check of how many is left, do the same search.

Ann McGuire

Yeah, I’m sure you’re not the only one. You’re such a fast-growing company. Things change, you got to move to a bigger place, you have to… Those kind of things.

Penny Dalton

Yes.

Ann McGuire

That makes sense.

Penny Dalton

Or project names. If you have project names for items, you’d be able to do the same thing with Botable. I have so many projects in mind that we use Botable.

Ann McGuire

And then you also, you mentioned already, but I just wanted to bring up again, the notification capability. It’s not just for the training, right? Are you using it for other things?

Penny Dalton

Oh, that’s correct. Nonconformances. Or anything, if you’re familiar, anyone in here is familiar with using Arena’s Quality World, so as there’s different sections and there’s approvals and whatnot. So, we’re actually using that for nonconformances and later on for CAPAs. We’re still implementing our CAPA process within our Arena Quality World. So anytime that it’s your turn or it’s your next section, your next section is ready, Botable can and will notify you.

Arena does the same thing, but the one thing that Botable will do extra is that it would also, you can basically ask Greg’s team to ensure that if there’s two days left or if they’re going to be late on something, notify them. And then if you have your employees in Arena and that employee section is complete with their hiring manager, then you can also alert hiring manager and above. Sometimes they might have some very busy individuals that tend to forget their sections, so then their hiring manager will know, and then they will know as well.

And then there’s also really neat capability of Botable’s analytics. So, for those of you that are analytic themes within Arena, you would also see your analytics from Botable, which is really neat to see. I look at it to just get a gauge of what people are asking in the backend and what’s needed, how I might be able to tweak it later on.

Ann McGuire

Yeah, no, that’s great. Yeah. So yeah, this is all super interesting. It’s great to hear about. Greg, you must like hearing all this.

Greg Waldstreicher

It’s very easy not to do any of the talking, so keep on going.

Ann McGuire

Let’s see. So, for continuing with you, Penny, and what you just said is, as you said, you have other ideas, and Deb too, for that matter, is you have other ideas about what you want to do next with Botable. If there’s anything you want to share, that would be great in that area.

Deb Sheffield

So after we started using Botable, which we affectionately call Qbot, it’s a little bot, and my long-term vision, and granted, it’s a bit of a dream, but it’s actually achievable, I believe, with some effort. And we may be scared of it, but my long-term vision is that you could have an inspector or an auditor show up at the door for an audit and you would put them into a room and you would put them with a computer that has Qbot on it or Botable, and instead of asking the person, they could simply ask Botable the questions that they’re looking for and Botable would return the records that are needed.

Now, from a regulatory standpoint, it might make some people nervous about giving up that control, but theoretically or functionally, it’s actually achievable. And if you believe in your system and you believe you have a really good system, theoretically, you could do that. And that would be really something quite remarkable if we were able to achieve that long term.

Ann McGuire

It’s really sending a message of transparency and confidence in your systems too.

Deb Sheffield

Yeah, exactly.

Ann McGuire

That’s what they’re looking for. Yeah. Oh, I love that, Deb. Did you have another one to add, Penny?

Penny Dalton

Yes, actually. So, my job is to make sure that my boss, Deb, achieves her dream. And so in order for us to be able to do that, one of our big projects right now is to move all of our records into Arena. We’ve had some implementation phases within Arena where we’re actually moving all of our quality processes into Arena. So complaints, CAPA, DHRs.

Right now, how we use Arena is we currently, now, if we type in a serial number for any of our devices under the Quality World, it would spit out all of the records for that particular device. We don’t have all the records at this point, but we will shortly. And associated with that, would be the parts specification or the spec for that particular screw all the way to the product. So, if there’s a serial number for the product, it would have everything. Bond, structure, DHR that it came in, product releases, and so forth.

So ideally, it would be really nice to be able, so when we have an auditor coming in and they would ask for a certain record or whatnot, ideally, what we would like Botable to be able to do is instead of typing it into Arena and doing a lot of the searches, Botable will be the portal I would say into Arena so that anyone, it doesn’t have to be me or any of my team who’s in Arena daily 24/7, anyone can go in and type in a serial number and then Botable will spring up all the different records, DHR, CMC, everything. If there’s an NMR associated with that particular serial number, it would come up with a hyperlink and you’d be able to go into the record. So that would get my boss’s dream more accomplished when we get to that point.

That’s the one thing that I’m very, very excited about going forward to the next phase, is right now we have most of our major documentation in there.
And once we’ve completed, uploaded all of our records into Arena, then the next phase will be to work with Greg to ensure that we’re able to do that same thing and use our Qbot, Botable, Qbot as our portal for anyone in the company to be able to go into that and get records.

Ann McGuire

Sounds good. All right, well, Greg, would you like to tell us more about Botable? I am interested to know, how does it work?

Greg Waldstreicher

Yes, of course. And also, I do see a couple of questions in the Q&A, so I’ll address those as well. So just going back a little bit, here at Botable, we’re really on a mission to help employees get answers to their questions, really as quickly as possible. And it’s no coincidence that one of our strongest use cases is here within quality. With all the SOPs, work instructions, job aids, forms, you all have a ton of documentation and thousands upon thousands of pages.
But searching through all that text and through all those documents has been historically really difficult.

And speaking with organizations like everyone represented here, we decided to build out this AI chatbot that focuses on the employee experience and that sits within Microsoft Teams or Slack or really any other communication channels that you’re using like Google Workspace or WebEx Messenger. And the chatbot’s going to connect directly into your Arena account and you’re going to tell it which quality documents you want it to learn so that when the users, when your employees are logged into your chat systems like Slack or Teams, et cetera, they’re able to use natural language and just ask it a question.

So, things like, how do I open an event? What is the process validation procedure? What comes first in the order of preparation cycles? What’s good clean-room behavior? When must an event be closed by? I just saw a pest activity in the clean room, what do I have to do? All of these types of questions, when we get those, we’re able to apply our AI algorithms on those questions.

And essentially, what we’re trying to do is figure out what the intent of that user’s question is. And then the system’s going to match that intent with the most relevant text from within your quality docs and with a very high degree of confidence, it’s going to send back a message that shows the text from your quality documents right within the chatbot response.

We are not using generative AI to create new texts based off your documents. We will only find and provide the text from your documents because we know that all that has gone through your approval process. The user can then read through the quality doc in the chatbot or click on a link like Penny had mentioned and open that document directly up within Arena. And also, like Penny mentioned, we provide all the data and analytics to you in real time, so you always have a pulse on what’s going on within the company from a quality perspective. You can very quickly spot trends, discover where employees are getting stuck, and it’s also that great feedback loop so you and the team can help figure out which documents might need to be revised, but also where you might need to provide that additional training.

And I think there was a question on the chat regarding limitations on search. So whether it’s a PDF, an Excel, an image, we can go ahead and search through all of that information.

Ann McGuire

So, it can pick up text in an image file?

Greg Waldstreicher

Correct, yep.

Ann McGuire

Oh, perfect. Did you want to expand a little bit more on the human element of the AI?

Greg Waldstreicher

Yeah. So the bot’s going to respond, right? And then all the data and analytics are going to be provided, like I mentioned, in real time. All the quality teams have access to that data so they can see that bot response, and if they want to make tweaks, they can go ahead and make those tweaks. And then the next time that question is asked, either a different response will come up or they can essentially re-rank the responses.

Ann McGuire

Okay, so Penny can do that. So, Penny’s the human and not private. Okay.

Greg Waldstreicher

Correct. Yep. We’re not going to allow what we would call more of that automated machine learning where the employees are able to make those decisions, but the employees are able to give the bot feedback, whether the bot was correct or incorrect, or if they were looking for that next best answer, and then Penny and Deb were able to make those decisions.

Ann McGuire

And then there’s more questions here, and I don’t want to ignore those. I have my own. Yeah. I don’t know if you want to answer the cyber hacking one, and I have another question too, but…

Greg Waldstreicher

Yeah, so we’re using Arena as that source of truth. So, we’re securely connecting through the Arena API into the Arena environment, learning the documents, and then providing essentially that mechanism through Slack and through Teams and those other team communication channels. Everything is built and locked down specifically for your company. So for example, the Galvanize team, they use what they nickname Qbot, so their bot within Teams is called Qbot, but only their company has access to Qbot.

Anybody else on this call, if you have Teams, go search for Qbot within Teams, you will not find it there because it’s only available to their company.

Ann McGuire

Good. All right. Let’s see. Were there any other questions that we wanted to talk about in the… I’ve been scanning as you’ve been talking, I feel like you’ve covered the major ones.

Yeah. All right. So back to Penny and Deb, what other plans do you have for Arena and Botable together? QMS related, of course, QMS related, but go ahead.

Deb Sheffield

Penny, go ahead, you…

Penny Dalton

You want me to take that? Yes.

Deb Sheffield

Yeah. What’s on the near horizon.

Penny Dalton

Yeah, so as I mentioned earlier, we are working very, very fastidiously with the Quality World right now and creating all of our processes within that Quality World. So, that’s our biggest project right now within Arena, is to basically have Arena be the only interface and eliminate all paper and then use Qbot basically as a portal for anyone who would want to get into records and whatnot within Arena.

We’re still using Qbot with our training, so that’s going to be always there. And then later on, I think once we have implemented all of the quality processes within Arena and then Qbot be the portal for that. I think later on, I’ve noticed that as I’ve worked with Qbot and Arena, when I’m nearing the end of my project, I have more projects coming through that come popping up.

And so for now, we’re focusing on making sure that our quality processes, all of our quality processes, are within Arena in the Arena umbrella. And then Qbot would be a really nice partner for that, for all the rest of the companies to be able to gather information and to get records and whatnot.
Because right now, all the records, and I think most everyone would have a lot of their records are either in a vault, in a room somewhere, it’s not accessible. So with Qbot for auditing purposes, internal or external, it would be very easy to be able to get that.

Later on, I don’t know if I’ve shared with, I think I’ve discussed this with Greg already. We would like Botable to be an interface later on. So if I were to, again, this is further down, if I wanted to initiate a change request or a change order, right now, we have forms within Arena. If that’s something, I think, Greg and I, I think I mentioned this with you, right, Greg, where we would be able to add in the information within Qbot and then initiate that change request, that would be really neat to be able to do.

So if that opens up, then we’re looking at, okay, well, then maybe we’ll be using Qbot as an interface as well for initiating an CMR, or an NMR.
So in Arena, there’s always that initiation details page when you initiate a new process. So that, I’m thinking, would be really neat to be able to initiate with Qbot. Then really, you’re not logging in, you just have Qbot on your phone and you click initiate a CMR, initiate an NMR, and then update, add in information, and then with the rest API, it would talk with Arena, Arena will initiate that, issue the number, and then from that point forward, of course, everybody will be using Arena for the rest, associating documentation and whatnot.

So again, that’s further, we have to get all of our processes in first, get Qbot in our quality. So, there’s a lot of plans. It’s really neat to be able to work with this type of tool in Arena.

Ann McGuire

Great. I know there’s more questions coming up about the functionality, but I want to turn it over to Heatherly and Greg, and probably after you answer the questions about partnership, you can answer some more of these questions between the two of you.

So, for the relationship, this is a new partnership, Arena and Botable, what can customers expect? Start with that one.

Heatherly Bucher

Yeah, so it is a new partnership, and hopefully, our other customers who joined us today, or if you listen to this as a recording, you’re interested in what Galvanize has done.

Like I said, we’re learning with Galvanize on what could Botable, in this human-directed AI layer added on top of Arena, provide to our customers.
So as Ann said at the beginning, we’re sharing this with select trusted customers today to see if it resonates with you so that you can help us honestly define the shape of the partnership in the future.

With regards to right now, next steps, and I’ll throw a question to Greg in just a minute, but next steps after this event, you can contact us, your account manager or your coach, or you can reach out directly to Greg at Botable to engage in more conversation about what does Botable do, how does that fit your needs, what does it look like—Arena plus Botable today—and go through that process, right? We’d love to go through it with you and learn with you—is this a good fit for your needs? And that will help us long-term determine the overall shape of our partnership.

But today, contact us, your account manager, your coach, Greg, and have conversation, one-on-one conversation to understand better what it might do for you, would be the next step.

Now, I’m going to throw out to Greg, because I know there were some people, and I know we didn’t plan on doing any demo or screen slide share of Botable, but I know there’s always an appetite for people to see things. So, I’m going to leave that to Greg and see if he has anything he wants to visually show today. And then also Greg’s perspective of our partnership.

Greg Waldstreicher

Can everybody hear me? Okay, perfect. Yeah, so the past couple of months have been great working with Heatherly and the Arena team, talking with the coaches, talking with the account managers, having a chance to speak with a number of Arena clients so far. And really, like Heatherly said, see where this partnership goes. We internally have a lot of great plans. I know Arena has some great plans, so just molding and meshing everything together and seeing where it all turns out as far as demonstrations and costs and implementation. We’d love to show and talk through everything. Let’s go ahead and get some meetings scheduled. Heatherly, if you can share some contact information, happy to go ahead and have those in some one-on-one settings so we could learn about your specific needs.

As far as some of the questions that have come up in the chat, there was a question, “Can the search functionality identify similar content or processes for multiple documents?” The answer is absolutely. So when the bot responds, it’s going to give the highest confidence response, but then it’s also going to give you a “show more results” button, which you click and you see anywhere from 10, 15, 20, you get to set that customization as to how many other search results come back.

So, when Penny was talking about changing company names or changing addresses, that’s that functionality that gives you that complete insight so you’re able to cycle through and see everything.

On the question about restricting access to specific content and limiting what users can see, absolutely. We leverage the Arena privileges. So if somebody has access to the document in Arena, they would have access to the document in Botable. And if they don’t have access in Arena, then they wouldn’t have access to the document in Botable.

Ann McGuire

Yeah. And a good example of that I imagine is the SOPs. I’m sure people going in through Botable can only see the most recent released SOP, they can’t see the working revision or past conversions.

Yeah. Yep. Good. Let’s see.

Penny Dalton

I also wanted to add more. It also can be restricted based on your Arena licenses, right? So, if you have policy set up to where you don’t want everybody to see your technical file, maybe someone who only has, let’s say, a training license, would have only visibility to what they can see within Arena.
So, if that person is searching for a work instruction that is not part of their, and correct me if I’m wrong, Heatherly, but it’s not part of their training list, then they won’t be able to see that as well, because Botable works with the login information, right?

The login that we have with Arena, so you can ask all the questions you want, but I believe, and correct me if I’m wrong here, I believe that everything is restricted based on your license. So, if you have full license and you have policies within that, what you can see in Arena is what you’ll see at Botable.

Heatherly Bucher

That’s correct. I think that was really important in our discussions with what you’ve done, Penny and Deb, and with Greg, as an overarching principle, our customers put a lot of time and thought in their access policies in Arena as you do with access to all your information and your intellectual property at your companies. And so, anything that goes through our API and user uses authentication needs to enforce or follow what you’ve spent all this time setting up in Arena, which matches what your SOPs are with regards to who has access to what information and can do what.

Obviously, for medical device, but also we have FA&D customers if you’re in the regulated industry, the defense as well. Plus, it’s just a good practice to be able to trust your access policies. And so Penny’s correct, that’s how it works, because we believe that that’s an important requirement from our customers to continue to honor your access policies, for sure.

And Greg had beat me to it, but you have Greg’s email and contact information. I would say we are very interested in learning with you about if you find value in Botable plus Arena and that fit. So please feel free to include your account manager if you reach out to Greg so that we know you’re talking with Greg. We are talking with Greg too all the time, but we’d be happy and your coach, of course, we would love to explore those with you as well and be able to of course answer your Arena specific questions that you have, like your coach always does.

Ann McGuire

Is there anything else, or was that the final wrap-up? Is there anything else you want to share about the future, the vision? We all got “next steps is contact Greg” and copy that.

Deb Sheffield

Yeah, I think the one thing that I’d like to share because, and Greg correct me if I’m wrong, but we may have been the first quality application that you put into Botable, and Greg’s just simply been a delight to work with. He takes some of my crazy ideas and goes, “Yeah, we can do that.” And he’ll take it even one step further than that. He’s very good at anticipating where my thoughts are going to go.

So anyway, we have lots of ideas for where we’re going to go in the future, just a matter of time and money like everything else. But Greg’s just been super, super easy to work with.

Greg Waldstreicher

I appreciate …

Penny Dalton

I second that.

Greg Waldstreicher

Yeah, I appreciate all the kind words. We would be nowhere without our amazing clients and partners. So really appreciate all of you taking the time today. And my number one job is to never say no. So that’s what I try to do.

Ann McGuire

All right. Well, yeah, thank you all. Unless Heatherly or Penny, any last words?

Penny Dalton

No, I second what Deb says. I’ve just been loving working with Greg from the very beginning when Deb shared with me the first time about this idea that there’s this Botable or this bot that we can use, I thought, “Oh my gosh, no. Are you serious? It’s interesting, but scary.”

And then I met with Greg and he didn’t know Arena yet back then and shared with him and spent some time with him and then just all these ideas just started coming through.

And working with Greg has been such a delight, like Deb said. So now he’s not only Arena, but PLM very savvy, understands PLM world, and so it’s been very easy, like Deb said, to be working directly with Greg, it’s yeah.

And of course, everybody knows Arena as well. I’ve been an Arena customer everywhere I go, so if I ever have another gig again, it’ll be implementing Arena at another company.

But no, it’s been great. It’s been great being partners with Arena and then now with Greg as well.

Deb Sheffield

Yeah, I think this is my fourth company that we’ve brought Arena into. Yeah.

Ann McGuire

Yeah, I knew that about Penny. I didn’t know that about you, Deb.

Deb Sheffield

Yep.

Ann McGuire

And It’s exciting. Galvanize, go to their website. It is a very exciting company with super exciting therapy, and so it’s an honor for us to be part of that as well, I’d say.

Heatherly, anything else?

Heatherly Bucher

No, I think I would call attention to the polls, if people tracked any results of the polls. In this audience, so people who already have AI in place or in general, it’s a positive perspective of AI. I think a lot of us see the hope and the potential.

Arena, from a partnership standpoint, and I think a product philosophy standpoint, we’re very excited about the potential of AI and machine learning, but we want to be thoughtful and purposeful because one, it’s certainly about the quality of data and the questions you ask, but then also how you use AI and what kind of AI, to Greg’s point, and how much human-directed capability there is there as well.

So, we want to always be aware of both the benefits and the dangers as a company and for our customers pursue things in a responsible way. So, I think the takeaway is hopefully our customers see that we are pursuing this, but in a thoughtful and responsible way as well to make sure it brings you value. But I’m super excited and thrilled everyone’s joined.

Ann McGuire

Yeah. Well, yeah, thank you so much for coming and staying and watching the recording and hope to hear from you, so thank you.

Heatherly Bucher

Absolutely. Thanks.

Ann McGuire

Bye-bye.

Heatherly Bucher

Bye.