What is Quality Management?

RESOURCES > GLOSSARY

Quality Management Definition

Quality management is the process of making sure that all procedures, tasks, and activities are met to cultivate the level of necessary safety concerns and perfection, or quality. Organizations will create a “quality” plan and control, to ensure that all aspects of a product are safe and meet all guidelines set forth by the governing bodies that are included in the creation and deployment of a product.

Implementing a Quality Management System (QMS) will benefit businesses by ensuring customer satisfaction, enhancing operational efficiency, empowering data-driven decision- making, boosting brand reputation, and enabling scalable growth. A robust QMS fosters consistency, compliance, and continuous improvement, ultimately driving business success and competitive advantage.

Strengthening Your Supply Chain
What is a Quality Management

Enhancing Compliance and Efficiency Through Streamlined CAPA Processes

Corrective and Preventive Actions (CAPA) are essential for regulatory compliance, connecting quality processes from design to manufacturing. Streamlining CAPA within a Quality Management System (QMS) reduces response times, resolves issues efficiently, and minimizes recurring problems, supporting safer products, regulatory adherence, and enhanced operational resilience across organizations.

What are the quality management principles?

The quality management principles are:

  • Engagement of people
  • Customer focus
  • Leadership
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

*Source: https://www.qmsuk.com/iso-standards/iso-9001/iso-9001-principles

How do companies benefit using a quality management system?

A quality management system enables companies to carry out processes in a systematic manner and adopt a culture of continuous improvement. It also helps companies meet regulatory requirements and achieve their customer satisfaction and revenue goals

What teams, or staff are typically included in the quality management process?

Key stakeholders across the entire organization are typically involved in the quality management process. This includes:

  • Quality assurance/regulatory affairs
  • Documentation control
  • Senior management
  • Human resources
  • IT
  • Engineering
  • Customer service
  • Manufacturing/production
Quality Management System FAQs

Quality Management

Best
Practices

Everything you need to know about quality management system software.

Read Article

SEE Arena
IN ACTION

GET A DEMO